Cancellation Policy

Wehome has three standard cancellation policies that hosts can choose one of: flexible, moderate, and strict. These policies will enforce to protect both guests and hosts alike.  There could be a regulation of each country that wehome should comply to. Wehome will provide additional cancellation polices for each country. 

The specific strict cancellation policy applies to special circumstances that will be described for each instance. 
Each listing and reservation on our site will clearly state the cancellation policy. 
Guests may cancel and review any penalties by viewing their travel plans. A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > My trips > Cancel.

Here are common cancellation rules for all the cases except the specific cancellations.

  • Wehome service fee is non-refundable.
  • If there is a complaint from either party, notice must be given to wehome within 24 hours of check-in. Wehome will mediate when necessary and has the final say in all disputes.
  • Cancellation policies may be superseded by the Guest Refund Policy, Safety Cancellations, or Extenuating Circumstances. 
  • Applicable taxes will be retained and remitted.

Here is a conceptual figure to explain wehome’s cancellation policy

Flexible: Full refund 1 day prior to arrival, except service fee

  • For a full refund, cancellation must be made a full 24 hours prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by Thursday of that week before check in time.
  • If the guest cancels less than 24 hours before check-in, the first night is non-refundable.
  • If the guest arrives and decides to leave early, the nights not spent 24 hours after the official cancellation are 100% refunded.

Moderate: Full refund 5 days prior to arrival, except fee

  • For a full refund, cancellation must be made five full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Friday, cancel by the previous Sunday before check in time.
  • If the guest cancels less than 5 days in advance, the first night is non-refundable but the remaining nights will be 50% refunded.
  • If the guest arrives and decides to leave early, the nights not spent 24 hours after the cancellation occurs are 50% refunded.

Strict: 50% refund up until 7 days prior to arrival, except fee

  • For a 50% refund, cancellation must be made seven full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in, otherwise no refund. For example, if check-in is on Friday, cancel by Friday of the previous week before check in time.
  • If the guest cancels less than 7 days in advance, the nights not spent are not refunded.
  • If the guest arrives and decides to leave early, the nights not spent are not refunded.

Guest Service Fee 0% Case

Wehome has an option with no service fee. In  this case, wehome will charge 10% of accommodation fee for the cancellation for a confirmed reservation if there is no cancellation charge according to the cancellation policy set by the host. This is to protect the abuse of cancellation for service fee 0% policy.